Operations Manager - Premium Health & Fitness Club, Notting Hill

Very exciting leadership role in a premium health and fitness environment!

Our client is a well-established, health and fitness club in the heart of Notting Hill, offering a premium wellness experience with state-of-the-art gym facilities, studios, a pool, and spa. With an exciting new club opening in Spring 2025 and a full refurbishment of the existing site, this is a fantastic opportunity to join the growing business at a pivotal moment. 

We are looking for an Operations Manager to oversee the smooth running of the club and ensure an exceptional experience for members. This role is ideal for a proactive and experienced leader from a health & fitness or hospitality background, who thrives in a dynamic and fast-paced environment.  

Schedule: 45 hours per week, including two weekends per month

Key Responsibilities include:

Member Experience 

• Ensure a first-class member experience by resolving queries and concerns efficiently 
• Support the team in delivering an effective member retention strategy
• Be a visible and approachable leader, particularly during peak hours  

Health & Safety / Maintenance 

• Act as the club’s Health & Safety Officer, ensuring compliance with all safety policies and procedures  
• Oversee fire safety, including regular alarm testing and logbook maintenance  
• Maintain pool & spa safety, ensuring accurate record-keeping  
• Train staff on emergency protocols and health & safety procedures  
• Maintain high cleanliness standards across all areas of the club  
• Conduct regular facility walkthroughs to ensure all areas are safe and fully operational  
• Implement risk management and loss prevention measures  

What We’re Looking For:

• 2 years’ management experience in operations within a health club, gym, or hospitality setting  
• Strong leadership and team management skills  
• Ability to work under pressure and problem-solve in a fast-paced environment 
• Excellent communication and organisational skills  
• Goal-oriented, with the ability to track and achieve key performance indicators 

Perks & Benefits

• Competitive salary + bonus
• Complimentary club membership for you and a guest  
• Discounts on club services and products  
• Cycle-to-work scheme  
• Regular team events and wellbeing initiatives